Privacy Policy
Framework (yourframework.com)
Effective Date: January 9, 2026
Last Updated: May 25, 2026
Welcome to Framework (the "Website"), operated by Framework LLC ("Company," "we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you visit our Website or use our telehealth services (collectively, the "Services"). This Privacy Policy applies only to users located in the United States. By accessing or using the Website or Services, you agree to this Privacy Policy.
1. INFORMATION WE COLLECT
1.1 Information You Provide Voluntarily
We may collect personal information you voluntarily provide, including but not limited to:
• Full name
• Email address
• Mobile phone number
• Date of birth
• Payment information
• Business name and website URL
• Appointment or inquiry details
• Information submitted through forms, surveys, chat, or bookings
Providing personal information is voluntary; however, certain services may not be available without it.
1.2 Health Information
We collect health-related information including medical history, symptoms, and treatment records. See our HIPAA Notice of Privacy Practices for specific details on Protected Health Information (PHI).
1.3 Automatically Collected Information
When you visit the Website, we may automatically collect non-personal information such as:
• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent
• Referring and exit URLs
• Approximate location derived from IP address
This data is used for analytics, security, and Website optimization.
1.4 Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to support Website functionality, analytics, security, and remarketing. You can disable cookies through your browser settings.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
• Provide and manage telehealth services
• Process payments
• Communicate with you regarding appointments and care plans
• Schedule and manage appointments
• Send transactional communications
• Send email communications in compliance with U.S. CAN-SPAM laws
• Send SMS/text messages only with valid opt-in consent
• Improve Website performance and user experience
• Comply with legal and regulatory obligations
We do not sell your personal information.
3. EMAIL MARKETING COMPLIANCE
If you provide your email address, we may send transactional and promotional emails where permitted by law. All marketing emails include a clear unsubscribe option. You may opt out of marketing emails at any time. Opting out of marketing emails does not prevent delivery of transactional emails necessary to provide requested services.
4. TEXT / SMS MESSAGING POLICY (A2P 10DLC / TCPA / CTIA)
4.1 Program Description
If you opt in, you may receive text messages from Framework, including:
• Transactional messages (appointment confirmations, reminders, service updates)
• Promotional messages (marketing offers, announcements, educational content) — only with explicit consent
4.2 Consent
By providing your mobile number and opting in, you provide express written consent to receive text messages. Consent is not a condition of purchase and is collected through a clear, unchecked opt-in mechanism.
4.3 Message Frequency
Message frequency varies depending on your interaction with our Services.
4.4 Fees
Message and data rates may apply.
4.5 Opt-Out
You may opt out at any time by replying STOP. You may receive one final confirmation message after opting out.
4.6 Help
Reply HELP for help or contact us at:
• Email: support@yourframework.com
• Phone: (888) 412-0666
4.7 Transactional vs. Promotional Messages
Transactional messages may be sent to fulfill services you request. Promotional messages are sent only with explicit opt-in and stop immediately upon opt-out.
4.8 Opt-In Confirmation
After opting in, you will receive a confirmation message that includes program details, business identity, message frequency, message and data rate disclosure, STOP/HELP instructions, and customer support contact information.
5. MOBILE INFORMATION SHARING
No mobile information (including phone numbers, SMS opt-in data, or consent records) will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will never be shared with third parties.
Your consent to receive text messages from Framework is strictly between you and us. We do not sell or share text messaging lists with data aggregators.
6. DATA SHARING AND DISCLOSURE
We do not sell your personal data. We may share information with:
• Service Providers: Third-party vendors who help us operate our business (e.g., CRM platforms, SMS providers, payment processors, cloud hosting, analytics tools), bound by confidentiality agreements and, where applicable, HIPAA Business Associate Agreements.
• Legal Requirements: If required by subpoena, law, or court order.
7. THIRD-PARTY LINKS AND REMARKETING
The Website may contain links to third-party websites. We are not responsible for their content or privacy practices. We may use third-party advertising platforms (such as Google) for remarketing purposes.
8. DATA SECURITY
We implement HIPAA-compliant security measures, including encryption and access controls, to protect your information. We also implement reasonable administrative, technical, and physical safeguards. However, no transmission over the internet is 100% secure.
9. DATA RETENTION
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Medical records are retained as required by applicable law.
10. CHILDREN’S PRIVACY (COPPA)
The Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. YOUR RIGHTS
You may request access to, correction of, or deletion of your personal data. To exercise these rights, contact us at privacy@yourframework.health.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy at any time. Changes will be posted with an updated "Last Updated" date at the top of this page.
13. CONTACT US
Framework LLC
• Website: https://yourframework.com
• Email: support@yourframework.com
• Phone: (888) 412-0666
• Address: 151 C De San Francisco, San Juan, Puerto Rico 00646